With the best will in the world, items are going to experience impacts, knocks, bumps and drops at various stages through the supply chain from manufacture to customer delivery – mainly at times of handling and transportation. Poorly packed items can inevitably incur damage. Damaged items can result in disgruntled customers, incurred costs from product replacement and the shipping cost involved, plus possible carriage for returning the item/s.
So, why take the time to purchase protective packaging from us?
The psychological response of receiving an inappropriately packaged consignment can be hugely adverse, particularly on a customer placing future orders, even if in fact there is no damage. Most sellers would like the recipient to be eager to see their newly acquired item rather than instant concern about the packaging and condition of the contents. Customers are less likely to ‘risk it’ again if they know a seller will send poorly packaged merchandise.
Well packaged, protected items reflect positively on a seller, and convey a professional message to the receiver – a message that it’s not enough that you’ve got their money, you care that they receive their goods in the same condition they were despatched. With the emphasis now on customer feedback, particularly for online sales, company reputation is paramount for future orders from either the same customer, or different customers who base their purchase decisions on this feedback.
The broad selection we stock enables us to offer an appropriate solution whether your products require cushioning, padding, bracing, void filling, wrapping, reinforcing, sleeving, or edge & corner protection – and is available for immediate despatch.
We can also supply bespoke protective packaging solutions – please contact us if this is of interest to you.