From 13th June 2014 the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, came into effect and now replace the distance selling regulations and doorstep selling regulations. The regulations outlined below apply to items bought online from Carters Packaging Ltd.
The buyer has 14 days from the point of purchase to cancel the order and ask for a refund. If the goods are being returned because of damage that the buyer and seller agree has occurred by accident or in a manner beyond either’s control then the seller will pay for the cost of delivery to get the goods returned at a time suitable for them.
If the goods are being returned because of a fault then the seller will pay for the cost of delivery to get the goods returned at a time suitable for them.
If the goods are being returned because the buyer has mistakenly purchased the wrong goods or made an error in judgement about the purchased goods, then the buyer must pay for the cost of the returned goods as the error lies with the buyer alone. In cases of local customers, we may be able to pick up the goods on our local routes for no additional fee.
Once an order has been cancelled within the 14 day period starting from point of purchase, the buyer will then have an additional 14 days to return the goods as outlined above. Once the seller has received the goods or sufficient evidence of the goods being sent/returned (proof of postage receipt from the post office) a full or partial refund will be processed within 14 days. Our online payment system PaymentSense states it will take up to 5 working days for the refund to appear in the buyer's account.
Exemptions:
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.
Some food packaging, perishable goods or tailor-made products. If you are in doubt please contact us before purchasing any goods that fall under this heading.
Goods that have been mixed inseparably with other goods after the delivery, especially goods that could void the reselling of those goods (coming into contact with food, grime or chemicals).