The only information we store is what you personally enter into our website regarding name, business, address, tel no. and email. We use this information that you provide to ship the goods you purchase via our services to you or your business. We DO NOT store card details or ANY OTHER FORM of payment details on our website or database. All payments are sent to our payment partners (PayPal or PaymentSense) for secure payments and returned to the site upon approval/declined.
We do not share any personal information entered via our website with other companies in any way or form.
If you have any questions or concerns regarding your personal data, please let us know via the contact form.
We use two Cookies on the site, the first is a session cookie needed for the essential operation of the site ( not used for tracking ) and the second is for Google Analytics which collects anonymous information about traffic to the site - it cannot be used to single you out or profile you in any way. These two cookies are compliant with the EU cookie law. We do not make use of third party cookies. For more information about Google Analytics click here.
Please use our contact form to report any abuse in relation to our business. We will ensure it is dealt with in the correct manner. This includes unwanted email, emails sent in error and if you would like to inform us about a feature you have experienced trouble with.
We do use certain features and services to help streamline our workflow and provide a professional service for our customers. This includes the use of certain automated systems to help create and manage email distribution BUT ONLY TO CUSTOMERS. We will only email you if you have signed up for our newsletter (during online registration to the website) or if you have either been a customer who requires order updates, invoices and other important account-based documentation, or you are going to use our website, call us for an enquiry or generally become a new customer who will require some form of communication service to stay in touch. If at any point you are unsatisfied or unhappy with the form of communication and would like to discuss other ways in which this can occur, please use our contact form or call us.
We use a well-respected and professional emailing system to send out emails. The amount of emails we send varies from calendar month but, currently is no more than 1 per month. The information we hold on you to do this is kept separately from order/account-based details and consists of the information you provide during the subscribing process. This information basically includes your name, business name (if applicable), your email address and your preferences on packaging (if you have specified this to us in the form). At any time you may be removed from this list either by unsubscribing at the bottom of any marketing based email we send or by contacting our office and asking us to remove it manually.
If you have any further questions regarding how we use your information or would like to talk to someone about removing it, please either call our office on 01209 204 777 or use our Contact Form to send us your enquiry.
During the working week, we will aim to get back to you within a 24 hour period after we receive the initial email request.