Opening Hours:
Mon to Fri8am - 5pm
SatDay of Rest
SunDay of Rest
Closed All Bank Holidays

Privacy Policy & Cookies


Data Usage:

We do not share your information with third parties.

Cookie Usage:

We use two Cookies on the site, the first is a session cookie needed for essential operation of the site ( not used for tracking ) and the second is for Google Analytics which collects anonymous information about traffic to the site - it cannot be used to single you out or profile you in any way. These two cookies are compliant with the EU cookie law. We do not make use of third party cookies. For more information about Google Analytics click here.

Reporting Abuse:

Please email support@carterspackaging.com to report any abuse in relation to our business. We will ensure it is dealt with in the correct manner. This includes unwanted email, emails sent in error and if you would like to inform us about a feature you have experienced trouble with.

Automated Services:

We do use certain features and services to help streamline our workflow and provide a professional service for our customers. This includes the use of certain automated systems to help create and manage email distribution BUT ONLY TO CUSTOMERS. We will only email you if you have signed up for our newsletter (during online registration to website) or if you have either been a customer who requires order updates, invoices and other important account based documentation, or you are going to use our website, call us for an enquiry or generally become a new customer who will require some form of communication service to stay in touch. If at any point you are unsatisfied or unhappy with the form of communication and would like to discuss other ways in which this can occur. Please either email support@carterspackging.com or call our office on 01209 204 777.

Marketing Emails: 

We use a well-respected and professional emailing system to send out emails. The amount of emails we send varies from calendar month but, currently is no more than 1 per month. The information we hold on you to do this is kept separately from order/account based details and consists of the information you provide during the subscribing process. This information basically includes your name, business name (if applicable), your email address and your preferences on packaging (if you have specified this to us in the form). At any time you may be removed from this list either by unsubscribing at the bottom of any marketing based email we send or by contacting our office and asking us to remove it manually.

We do not use or pass on your information to other companies in any way or form. 

If you have any further questions regarding how we use your information or would like to talk to someone about removing it, please either call our office on 01209 204 777, or email: support@carterspackaging.com and let us know how we can help.

During the working week we will aim to get back to you within a 24 hour period after we receive the initial email request.